Privacy Policy
Southern Harvest Foods Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you interact with our online platform.
Information We Collect
We collect personal information necessary to provide and improve our services, including:
- Contact details such as name, postal address, phone number, and email address.
- Business information related to your orders and transactions with us.
- Usage data collected automatically when you use our platform, including IP addresses and browsing activity.
How We Use Your Information
We use your information for the following legitimate purposes:
- To process and fulfill orders for organic food products and logistics services.
- To communicate with you about your account, orders, and customer support.
- To improve our site, services, and supply chain operations.
- To comply with legal and regulatory obligations.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business or complying with legal requirements, including:
- Logistics and delivery partners.
- IT and hosting service providers.
- Legal and regulatory authorities as required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Your Rights Under GDPR and Applicable Laws
You have the right to:
- Access and receive a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Object to or restrict processing of your data in certain circumstances.
- Withdraw consent where processing is based on consent.
- Data portability, where applicable.
To exercise your rights, please contact us using the details provided below.
Cookies and Tracking
Our online platform uses cookies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings. For more information, please refer to our Cookies Policy.
Retention of Data
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
Contact Us
For questions or requests regarding your personal data or this privacy policy, please contact us at:
Southern Harvest Foods Pty Ltd28 Kessels Road, Suite 3,
Brisbane, Queensland,
4007 Australia
Phone: +61 7 3210 4555
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.